Sarah Bailey

Freelance UX Design • Voorschoten, NL 

UX Designer • July 2022 to Present 

● Reviewed client websites for usability issues and accessibility compliance to increase traffic by 70% . 

● Applied design thinking to various client problems and pain points to increase conversion by 50%. 

● Redesigned unique brand-specific icons for clients to use for 2 platforms.

Inclusive • Fort Worth, TX 

UX Designer • August 2022 to March 2023 

● Conducted user research and structured 50% of the Houston, TX customer journey. 

● Participated in weekly stand-up meetings to organize and distribute tasks for research and design teams. 

● Communicated with 2 project owners and the client to translate project updates and business objectives into tool design weekly.

DFPS - Child Protective Services • Fort Worth, TX 

INVESTIGATIONS SUPERVISOR II • June 2020 to February 2023 

● Supervised and motivated 12 field investigators and collaborated with personnel in daily stand-up meetings to identify strengths and areas of weakness. 

● Collaborated with state and 10 local agencies, including law enforcement. 

● Interviewed 10 investigators and 5 admins eligible for hire.

Child Protective Services • Fort Worth, TX 

INVESTIGATOR I-IV • January 2015 to June 2020 

● Closed over 200 cases of abuse and neglect to keep children safe. 

● Conducted 200+ face-to-face interviews with employers, families, neighbors, friends, and suspects and documented all investigative findings. 

● Collected, analyzed, and interpreted information and documentation associated with investigations daily to serve over 76,000 children in Tarrant County. 

● Distilled down the gathered information into detailed reports to gather insights to close cases within 45 days

Survival Life via Hawk Group Media • San Antonio, TX 

CUSTOMER SERVICE REPRESENTATIVE • April 2014 to January 2015 

● Conceptualized and developed customer service manuals for 3 additional sites that the company later launched. ● Resolved conflicts and instituted a customer-centric environment ensuring satisfied clients and repeat business by 10%. 

● Trained 4 employees to navigate the sales system.

EDUCATION 

Sex Tech School | by Bryony Cole (2022-2022) 

Coursera - Google Certificate Program| Professional UX Design Certification (2021-2022) 

Sam Houston State University, Huntsville, TX | Bachelor of Arts, Criminal Justice, Psychology (2010)