noa veenstra

My name is Noa Veenstra and I am 19 years old. I am looking for a job from early September until the end of January. In June 2023, I will have completed my studies in Travel & Hospitality. 

During my internship at the reception department at Schouwburg de Lawei in Drachten, I gained a lot of experience in dealing with guests and complaint handling. De Lawei is a theater and cultural center where I had a lot of contact with guests and learned how to deal with different situations. As a result, I became independent and know how to communicate professionally, both face-to-face and during telephone conversations. Therefore, I am confident that I can apply these skills in a professional environment.

I am currently a third-year student in Travel & Hospitality and expect to receive my diploma in July. During my studies, I have learned important skills and knowledge such as:

• Understanding the tourism industry and its impact on the economy and society
• Providing excellent customer service and resolving conflicts
• Managing and organizing events, tours, and travel itineraries
• Communicating effectively with diverse groups of people from different cultures and backgrounds
• Developing marketing strategies for the travel industry
• Understanding the legal and ethical issues related to the hospitality industry
• Learning about sustainability and how to promote responsible tourism

These are just a few of the key topics and skills that I have learned during my studies, and I am excited to apply them in a professional setting.