Kirsten Hutchinson

Accomplished senior leader with over 20 years’ experience in directing operations, streamlining processes, and managing personnel to improve productivity within the academic and healthcare sectors. Posses’ excellent interpersonal skills demonstrated in guiding cross-functionality, leading stakeholder engagement, training, and mentoring staff, in addition to cultivating and nurturing client relationships as customer service specialist. Certified in process optimization, implementing Lean Six Sigma principles. Able to impart an array of subject matter expertise covering program development as well as comprehensive analysis of finances and performance metrics. Proficient in managing a variety of databases, complimented by the ability in utilizing new technologies to further aid business development.

Sutter Health, Greater San Francisco Bay Area 2021 - Present

Interim Director

Interim Director for Women’s Health Services in the Greater San Francisco Market. This includes ObGyn, Maternal Fetal Medicine, Urogynecology and Gynecologic Oncology from San Francisco to Lake County, CA. In this role I focus primarily on project-based work to enhance patient access, improving clinic processes, enhancing clinical space and overall departmental growth.
 Developed a financial reconciliation process for all departments in the Market.
 Met with stakeholders and developed detailed space plans for San Francisco ObGyn, Santa Rosa ObGyn and Maternal Fetal Medicine, including their 3 satellite offices.
 Worked through current and future staffing plans for both San Francisco ObGyn and Maternal Fetal Medicine.
 Created overall project plans for each department in the Market including necessary capital purchases, plans for additional services and ways to increase revenue.

Clinical Operations Manager

Clinical Operations Manager for Women’s Health Services including ObGyn, Urogynecology and Gynecologic Oncology. This includes complete oversight of daily clinic operations, including strategic process improvement, staff development, financial analysis, process improvement and increased patient satisfaction.
 Implemented a new staffing structure including cross training between specialties.
 Developed a cross departmental communication plan to ensure consistency.
 Created monthly financial and metric reports for leadership.
 Rolled out monthly customer service training for all staff.
 Implemented a Centering program for pregnant patients.
 Rolled out virtual RN classes for all newly pregnant patients.
 Oversight of the build out of a new ObGyn clinic in San Francisco.
 Partnership with the Division Chief to expand our footprint,
increase in-clinic procedures, patient satisfaction and ultimately,

Bachelor of Arts Degree, San Francisco State University

 Lean Six Sigma Green Belt, University of California, Berkeley