ioanna bala

Experience in: sales in fashion industry, customer support, digital marketing and communications

Mobility Concept       Haarlem, Netherlands

September 2022- February 2023
Digital Marketing and Operations Assistant 

- Managed the communication campaigns, developed marketing strategy, Google ads account management and ads development
- Developed CRM and business analytic strategies, research and evaluation of multiple CRM platforms
- Collaborated with the design team for the improvement of the UX design of the website and of the application
- Back office operations

Inditex      Amsterdam, Netherlands

 August 2022-September 2022
Sales Assistant (Zara store)

- Collaborated with a multinational team
- Improved customer satisfaction and communication

Teleperformance Athens, Greece

August 2018 – December 2019
Support Desk specialist     

 
Customer support for Philip Morris International account
- Supported customers in their after sales journey (order confirmation, payment procedures, invoicing, product returns-replacements)
- I compiled customer feedback and recommended service delivery improvements to the management
- Assisted Philip Morris customers, physical shops and external collaborators in technical issues

Starbucks Coffee Company 
March-October 2018

Barista 
 

University of Amsterdam Amsterdam, Netherlands
MSc Political Communication      February 2022-June 2023

University of Leiden Leiden, Netherlands
MSc Political Science and International Organisation       February 2021-July 2022

University of Panteion Athens, Greece
BSc Sociology      2014-2019