ARJUN PRABHU

Highly qualified professional with 9+ years of IT experience in roles like Software Developer, Technology Analyst, Team lead, Business System Analyst.

Areas of Expertise –
Strategy Planning | stakeholder management | Business, technical and functional analysis | Data visualization | Automation | Agile working | Effective communication

Technology Analyst, Technology Lead and Business System Analyst

Infosys Limited, Nike (Contractor): Mangalore, India and Hilversum, Netherlands(from 11/2021)

05/2015 - Present,

• Part of Demand and Supply Management tech support.
• Management of business and technology stakeholders and achieving 95 percent SLA adherence.
• Translate business requirements into technical and functional direction and provide best and feasible solution.
• Co-ordinating and providing technical and domain knowledge for cross functional teams and ensure the quality of the deliverables are maintained.
• Documentations, Standups and knowledge Base update using confluence and Service Now.
• Part of testing co-ordinating with business during the change implementations and application upgrades.
• Connect with software suppliers, designers and developers to understand software limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
• Actively supporting and maintaining the Allocation and Replenishment Order management for Brick & Mortar stores and Retail Pricing Technology for Brick & Mortar and Digital stores. This supports a seamless consumer experience and an omnichannel approach which maximizes revenue for the organization.
• Stick to agile methodology using Jira tool.
• Responsible for Problem and Incident management in Service now for Demand and Supply management applications in Nike.
• Providing automation ideas and solutions that helped to cut manual effort by 90 percent and significantly reduced human error.
• Also responsible for designing and enhancing various reports built on Tableau, Service Now having source from SQL, Snowflake, Redshift.
• Coordinated with the various client team in requirement gathering, design and development in various excel macro automation project. Participated in code and design reviews, unit testing the modules.
• Responsible for Change and Release management of B2B applications and ensure quality code is delivered in timely manner.

Full stack Software Developer

Global Esoftsys: Mangalore, India

10/2013 - 05/2015, 

• Part of development team for Point Of Sale product.
• Worked on C#, VB.NET, SQL, Crystal reports, Excel Macros.
• Followed agile methodology in development.
• Experience in working and coordinating with QA and testing teams on code implementations
• Documentations and Daily standups.

SKILL SETS

• Business, technical and system analyst.
• Business communication
• Requirement gathering, change/ Release management.
• Leading, mentoring a technical team of strength 15.
• Infosys certified DevOps and agile engineer.
• Incidents, Service requests and Task management.
• Data visualization from Tableau and Service Now reporting tools.
• Confluence, Jira board
• Database: MS access, MS SQL, MySql, Snowflake, Redshift
• Coding, design, development and testing in .net technologies (C#, VB)
• Azure cloud knowledge as a part of automation tasks.
• JavaScripts, VisualBasic Scripts, Excel macros, Postman, Splunk application.

QUALIFICATION: Bachelor Of Engineering and Technology (Visvesvaraya Technological University)