Adriana C

I am an experienced Housing Operations Manager with over eight years of expertise in managing student accommodations, coordinating diverse teams, and ensuring exceptional client experiences. My background also includes work as a social worker and caregiver, which gave me a strong sense of empathy and problem-solving skills.

I’m great at finding solutions, building strong relationships with clients and partners, and keeping things organized to improve overall service. I'm now looking for a full-time opportunity where I can put my skills to good use in a dynamic and collaborative environment.

My role in the previous company I worked for was diverse, ranging from costumer service to forwarding tenants' requests to the responsible teams, such as maintenance and cleaning staff. The costumer services I managed included both online support (for example answering emails, calls, etc) and in person assistance like for example receiving new tenants on their arrival date.
I had also direct contact with the landlords of the different properties by being the bridge between the tenants and the company.
One of the other roles I did was sales, by selling the rooms and flats we rent to students and find the most suitable options for them according to their preference and budget. This also included visits to the rooms/flats.
I was also in contact with different housing partners that work on a national or international level, including Airbnb, uniplaces, etc. so we could easily promote our services to tenants all over the world looking for accommodation in Lisbon.
I was also responsible for reminding the tenants about the rent deadlines, confirming the rent payments, creating the respective invoices and keeping track of any delays that might occur, and if needed, I would contact the company manager directly in case any atypical situation happened.
I also created consumption reports allowing the company to track water, gas, and electricity expenses for each housing unit so I would sort and arrange information for easy access and analysis, such as utility expense reports and payment records.
I did also some administrative part in the office by inputting and managing data, ensuring it is filed correctly, whether in physical folders or online systems; I managed and processed orders while providing operational support and maintaining an organized and well-stocked supply inventory.
I was the one handling and ensuring safety items like first-aid kits and fire extinguishers are stocked and not expired and also arranged appointments with relevant service providers and ensure adherence to safety and health regulations for both employees and the building, in line with legal requirements.
In sum, I was responsible for all the operations of the company and was in constant contact with all the teams, landlords and company manager to ensure all our clients were having the best service we could provide according to their needs and the landlord's budgets.

Bachelors of Social Work