Customer Relations Manager - Amersfoort, Nederland - IKEA

IKEA

Geverifieerd bedrijf

Amersfoort, Nederland

3 dagen geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Beschrijving

Job ID: 244099

Date posted: 14/06/2024

IKEA Amersfoort is looking for a Customer Relations Manager

As an experienced people manager, you are passionate about people, and you delegate responsibilities to your team managers to help them with their personal growth and development.

Your passion for customers is key to ensure that customers are the centre of attention for all colleagues, so that the store is a destination for the whole family.

You have experience with implementing action plans, managing budgets and following up goals. In addition, you ensure that all customer relationship initiatives stimulate IKEA growth and contribute to long-term profitability without losing sight of the impact on customer satisfaction

What you'll be doing day to day
Build and retain long-lasting relationships with new and existing customers.

Secure that we meet their expectations throughout their entire shopping experience in a multi-channel environment - before, during and after their visits.

Be a pro-active partner in the store management team and the store commercial team.

Lead and manage the customer relations department to fulfil the purpose of the function by building business & people together as well as contributing to the overall business goals.

Your assignment:

At IKEA Amersfoort we want to exceed customer & visitor expectations, we want to stimulate more frequent visits and deliver a funday out that secures a positive shopping experience that creates trust in IKEA.

Customer Relations need to work in partnership with all business functions in the store to build and retain longlasting relationships with new, existing customers especially our loyalty members IKEA Family.
Through market data and instore analysis secure an understanding of our market from a visitor and customer perspective, to influence store business decisions.

- increase penetration.

Increase visitation.
Improve customer experience.
Influence commercial opportunities by sharing what expectations, motivations the customer has.
Drive a customerfocused culture and support customer and co worker behaviour in an omnichannel environment to ensure an overall seamless, consistent and positive shopping experience by:
Anchoring and securing usage of new digital touchpoint in the business
Encourage customers to give feedback on their experience.
Removing hindrances and promote an easy buying experience, allowing

customers to shop how, when and where they like.

As part of the Commercial team, lead the customer engagement activities to secure shopping at IKEA is truly fun day out.
Optimize waiting times from home to home and actively involve other functions to support a positive shopping experience.
Together with the store management team, create and implement the annual store action plan and take ownership for your part of its delivery.
Lead our business through people by securing competent, highperforming and customer focused leaders who' develop and empower diverse coworkers to exceed customers' expectations.
Identify and develop the many talents within the department in order to secure succession planning.

Our team within IKEA

Can you imagine it? IKEA started out as a small mail order company in Älmhult, a Swedish village in the countryside.

Nowadays you can find us in 63 countries with a unique range. Working at IKEA means working in a world of ideas. A world that our own colleagues describe as a workplace where everyone is welcome and you can be yourself. Where together we make a difference for as many people and the planet as possible.

But also a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas.

And all this while you work in a great team with colleagues who are always there for you and help you when necessary.

Who you are
At IKEA we think it is important that you can be yourself.

You consider a safe working environment to be the most important thing, so you are committed to achieving that for the team.

Through personal contact you ensure that your people feel heard and seen. Your work as a manager challenges you. Because you also know that happy, satisfied employees deliver great performance. Every day is really different, which is why you are flexible and deal well with changes.

What else do you need:
- the ambition to grow personally and professionally;
- passionate about working with people and can inspire, coach and lead change across all functions;
- an entrepreneurship spirit and is a true IKEA ambassador with a passion for our vision, culture & values;
- believes in the impact of good team development and that it is key to achieve good result;
- visionary, strategic and has the drive and commitment to proactively build relationships with customers;
- can translate customer insights into clear tactics that will enhance the customer experience;
- challenges the way we do things by looking for and implementin